Sleuth Software support is as close as your fingertips Have a question? Forgot a password? Our ready to help support technicians are available by several methods to assist your agency. Sleuth’s support lines are answered 24 hours a day/7 days a week to customers who have our Gold Support. Gold support clients can get urgent technical assistance even at 3 AM. When you contact Sleuth Support, your call is answered by a member of our dedicated support staff made up of network and database specialists and Microsoft Certified professionals. They are happy to help diagnosis any computer problem; those within Sleuth and ones originating from other software, hardware or the internet.

Using our web-based GoToAssist service, our technicians can instantly access your computer or network and implement any update or solution necessary to get your question or issue resolved quickly.

Ongoing support contracts are available on an annual basis. Our comprehensive product support offers friendly 24/7 telephone and instant online support plus much more.

Updates / Upgrades

With our support, once you’ve paid for your Sleuth software, you never have to pay again for the same Sleuth product. Your continuous support agreement entitles you to perpetual updates and even version upgrades for your licenses at no additional cost (upgrade related services, database costs and licenses are billed as a separate charge). Part of your software support fees go towards research and development of new software releases. Annual maintenance fees also support the development of client suggested enhancements, software updates that keep pace with changes in state forms and requirements and comprehensive pre-release testing.

Client Resources

User groups and conferences, newsletters, the Sleuth website and news blog, and low cost training opportunities, such as web courses and free user conference classes are some of the many benefits available to Sleuth clients. Regional representatives bring support close to home.

Discounts

Current clients qualify for discounts on additional software products and services, as well as being the first to receive the latest versions and updates.

Support Frequently Asked Questions (FAQ)

Click here to see some of the frequently asked questions of support.

Recommended Specifications for Hardware and Software

Click here to view the recommended specifications for servers, workstations, laptops, other hardware and software for use with Sleuth products.

Sleuth Support is Total Support

Contact our This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 888-336-6757 to experience our stellar, gold support first hand.